Can I ask for a copy of my account data?

Yes. Send a request through Profile > Privacy Request or email privacy@pokertos.vip. We will confirm account ownership first, then prepare the account data we can share under the local rules that apply.

Reference

Privacy Policy for your pokertos account

Your account, wallet, and lobby activity sit under one privacy workflow at pokertos, covering sign-in data, DANA, OVO, GoPay, QRIS records, device cookies, and support chats.

DANA data scopeOVO account checksGoPay recordsQRIS privacy logs

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What this policy covers in Indonesia

pokertos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store, and share data when you open an account, enter the Live Dealer Lobby, check Slots, view Basketball Betting, or contact us about a wallet action. We collect account details you provide, login records, device signals, cookie choices,

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payment references from DANA, OVO, GoPay and QRIS, plus messages you send to support. We use that data to run your account, verify wallet activity, protect access, answer privacy requests, and meet legal duties that apply where service is allowed. Access and eligibility depend on local
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law and are available only where local law permits. We do not sell your personal data; if a service partner helps with payments, hosting, fraud checks, or messaging, we keep the sharing limited to that job.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to reach our privacy team

A privacy request should be easy to send before or after you join.

CONTROL STEPS

How we control your account data

Privacy works only when account controls are clear. We keep personal data tied to account purposes, limit internal access, and log sensitive changes such as phone updates, wallet edits, password resets, and…

Account verification

When you open an account, we ask for a username, phone number, password, and payment details needed for wallet matching. Extra checks may apply before withdrawals when names or payment references do not match.

Cookie choices

Cookies remember your login session, language setting, and lobby display choices. You can clear them in your browser settings, then sign in again; some account pages may ask for fresh verification afterward.

Payment records

DANA, OVO, GoPay and QRIS records are stored as transaction references, time stamps, and account match results. We use them to confirm wallet movement and answer disputes, not to profile your personal spending.

Session security

We record device type, IP range, login time, and account actions so unusual access can be checked. If you change phones, use password reset and confirm the registered number before reopening wallet features.

Retention periods

We keep account and payment records only for operational, legal, dispute, and security needs. When a record is no longer required, we remove it or reduce it so it no longer identifies you.

Request handling

For access, correction, or deletion requests, we first confirm account ownership. We may need a matching phone number, username, recent payment rail, or support ticket before changing data linked to your wallet.

Privacy questions before you join

These answers explain the privacy steps you are most likely to check before creating an account or using your wallet. They focus on data we collect, how cookies work, why payment records are kept, and how you can reach us. If your question involves access, correction, or deletion, contact us from the same account whenever possible so we can confirm ownership safely.

We collect the details needed to create and protect your account, such as username, phone number, password data, login records, device signals, and wallet references from DANA, OVO, GoPay or QRIS.

We keep payment references, time stamps, and account match results to confirm deposits, check withdrawals, answer disputes, and protect your wallet. We do not use those records to profile unrelated personal spending.

Yes. Send a request through Profile > Privacy Request or email [email protected]. We will confirm account ownership first, then prepare the account data we can share under the local rules that apply.

Use live chat from 09:00 to 23:00 WIB or the privacy form in your Profile menu. We may ask for your username, current phone number, and a recent payment channel before making changes.

Cookies help keep your session open, remember display settings, and measure account page use. Game activity records are linked to your account for accuracy, dispute checks, security, and required operational logs.

You can request deletion through Profile > Privacy Request or email. Some records may need to remain for legal, security, wallet dispute, or accounting reasons where local law requires us to keep them.

Only staff assigned to privacy, account security, support, or wallet checks can access the request details needed for their task. We limit internal access and keep a record of sensitive account changes.

Privacy Policy for your pokertos account

How to reach our privacy team

How we control your account data

Account verification

Cookie choices

Payment records

Session security

Retention periods

Request handling

Privacy questions before you join

01 What personal data does pokertos collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 How do I correct my phone number or account details?

05 Do cookies track my Live Dealer Lobby or Slots activity?

06 Can I ask you to delete my account data?

07 Who can see my privacy request inside pokertos?

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